At Tom’s Plumbing Repairs, your privacy is a top priority. We are committed to protecting the personal, service-related, and technical information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information whenever you access our website, request plumbing services, or engage with us digitally. By continuing to use our services, you agree to the practices outlined here. If you do not agree with this policy, we recommend discontinuing use of our services.

How We Collect and Use Your Information

The information collected by Tom’s Plumbing Repairs is used strictly for legitimate business purposes, which may include:

• Scheduling and completing plumbing service appointments

• Processing payments and invoices for completed work

• Responding to inquiries, service requests, or follow-up questions

• Enhancing website speed, usability, and service availability

• Providing tailored promotions, maintenance reminders, or special offers

• Improving customer support and overall service quality

We do not sell your information. Data is shared only with authorized staff or trusted third-party service providers as necessary to complete transactions, fulfill service requests, or improve customer experience.

Categories of Information We May Collect

a) Personal Information
Details you provide directly, such as your name, phone number, email address, service address, or other information submitted during scheduling, contact forms, or customer support.

b) Service-Related Information
Details about your plumbing needs (e.g., repair requests, maintenance preferences, or past service history) that help us provide accurate and efficient solutions.

c) Technical and Analytical Data
Automatically collected details such as IP address, browser type, device type, and site activity. This helps us improve our website functionality and communication tools.

d) Cookies and Tracking Tools
Tom’s Plumbing Repairs may use cookies or similar technologies to optimize website performance, analyze engagement, and personalize user experience.

Data Security Measures

To protect your information, Tom’s Plumbing Repairs uses strict technical, administrative, and physical safeguards. Access to sensitive information is limited to authorized personnel only. We also use encryption and reliable third-party services where necessary to reduce risks of unauthorized access, misuse, or disclosure.

External Links Disclaimer

Our website may include links to external resources. Please note that Tom’s Plumbing Repairs is not responsible for the privacy practices of third-party websites. Once you leave our website, you are subject to the policies of that site.

Managing Your Information

You have the right to request access, updates, or deletion of personal information we hold about you. Verification of identity may be required. Most requests are processed within 30 business days. Physical copies of records may be provided for a small processing fee.

Your Rights Under the California Consumer Privacy Act (CCPA)

If you are a California resident, you may exercise rights under the CCPA, including:

• Requesting details about the personal information we collect

• Asking for deletion of your personal data

• Restricting or limiting the disclosure of your information

To exercise these rights, please contact us using the information below.

Confidentiality for New York State Residents

In compliance with New York State law, if you are protected under a valid Order of Protection, Tom’s Plumbing Repairs will keep all personal identifiers—such as your name, address, and contact details—strictly confidential, in accordance with state requirements.

Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy-related request, you may contact us at:

Tom’s Plumbing Repairs – Legal Department
1622 Hill Spring Dr Sugar Land, TX 77479 United States